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 I wrote about the tools and techniques – from Immersion to Implementation phases – and some of the case studies I have been involved with.  free download:  http://www.designthinkingbook.com/
 authors: Maurício Vianna Ysmar Vianna Isabel Adler Brenda Lucena Beatriz Russo  design: Cynthia Bravo & Renan Camarossano
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